Welcome to our support

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Questions about products

• Which lenses do I need?
• What are toric lenses?
• What are Silicon Hydrogel lenses?
• Are the lenses on LensOnline.be original brands?
• Which lens fluid should I take?
• Daily or monthly lenses?

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Questions about your order

• Can you change my bill?
• What do I have to do to get the money back from the health insurance company?
• My order does not contain all the items that I have ordered.
• Why can not I get a shipping confirmation?
• Where is my order?
• Cancel order?

Eye checks

• How much does an eye check cost?
• Where can I go for an eye check?
• How often is an eye check required?

Payment and offers

• Is it safe to order lenses via the internet?
• Current offers
• How can I pay?

Return & Complaint

• What should I do if I have received the wrong products?
• You want to send back your order?
• Do you have a complaint?

Delivery

• How long does the delivery take?
• What are the shipping costs?